Technical Email & Chat Support Executive

Job Title: Technical Email & Chat Support Executive
Company: NextOva Ventures Ltd
Location: Navi Mumbai / Mumbai (Work from Office)
Salary: ₹18,000 – ₹32,000 per month (Based on experience)
Job Type: Full-Time
Experience: 0–2 years (Freshers with strong written English and tech background welcome)
Contact: Vinay@nextovaventures.com | 8879715488

Job Summary

We are looking for a tech-savvy support executive to join our international non-voice team. The role involves assisting global customers via email and chat, helping them troubleshoot issues related to software, apps, or digital products.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email/chat.

• Diagnose and resolve technical issues related to software, apps, or platforms.

• Document customer interactions accurately.

• Collaborate with internal teams to resolve complex problems.

• Ensure high customer satisfaction with timely resolution.

Requirements

• Strong written English with excellent grammar and tone.

• Basic technical understanding (software/apps/cloud/platforms).

• Typing speed of 35+ WPM with accuracy.

• Prior experience in chat/email support is preferred but not mandatory.

• Willing to work in rotational shifts (International timezone exposure).

Perks

• Fixed salary + performance bonuses.

• 5-day work week.

• Exposure to international processes and tools.

• On-the-job training and learning sessions.